Through this unprecedented crisis, it is still business as usual, but in a different way. As a modern law firm, we are able to adapt to the rapid changes presented to us. How best to serve our clients whilst ensuring we adopt the requisite safety measures, is a key objective for us during this pandemic. The health, safety and well-being of our staff and clients is a top priority alongside the continuity of our client services.
Each department within the firm continues to work hard to deliver our high level of service and continuous support to all our clients. We are fully operational, with most of our team working remotely from home, this but this does not prevent us from taking on new work. Our staff have the tools and processes to be able to deliver services to our clients which replicates those they would have delivered from the office.
Contacting us does not change and if you want to discuss a new or existing matter please contact us in the usual way:
- By completing a form on our website;
- By calling our main telephone numbers;
- By contacting a member of our team by e-mail, or on their direct dial as shown in their e-mail signature.
If for some reason a team member cannot pick up, please leave a voicemail and they will call you back as soon as possible. E-mails are being dealt with in the usual manner.
We are limiting face-to-face meetings, save in exceptional circumstances, and these are considered on a case by case basis. However, technology allows us to take instructions from you easily, and to overcome the hurdle of meetings. We have utilised alternative telephone conferencing such as Zoom, Skype and Facetime. Of course, we are still happy to pick up the phone or e-mail as we normally would.
As standard practice, we will prepare draft documents and post or email these to you for approval. We follow this up with a further telephone or video meeting to go through the draft documents if necessary.
If the document requires a signature, for the vast majority, an electronic signature will suffice. However, there are some instances where an original wet signature is required, for example a mortgage or transfer deed in a conveyancing transaction. In this instance, they can be e-mailed or posted to you, and can be returned by Royal Mail.
In relation to wills and powers of attorney, we are running a skeleton staff in both of our offices and therefore if you are well, we are more than happy to meet with you in either of our offices. If you would prefer not to come into the office, we can send documents to you and guide you how to sign, by telephone or video.
We operate as a paperless business now. During this lockdown period we would encourage everyone to utilise e-mail as much as possible. Of course, as we have set out above, there are times when using the postal system is necessary. We are operating a skeleton staff in both offices to ensure all post is being dealt and distributed daily in a secure manner.
We shall continue to deliver legal support over the coming weeks. Please do not hesitate to contact us at email@example.com or alternatively give us a call on 020 8944 5290.